Key Chesterfield Borough Council contact centre reopens

Chesterfield Borough Council’s customer services centre has reopened its doors to residents as coronavirus restrictions are eased by the Government.
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The New Square centre now features safety screens and new signs on social distancing to help keep customers and council staff safe.

Council leaders say residents who can avoid attending should still contact customer services by other methods.

The customer services centre is based in New Square, Chesterfield.The customer services centre is based in New Square, Chesterfield.
The customer services centre is based in New Square, Chesterfield.
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Councillor Jean Innes, the authority’s cabinet member for business transformation and customers, said: “We would encourage our customers to continue to email the council, call us or use our new online webchat function, which can be accessed through our website.

“However, we understand that some of our customers will always prefer to speak to our advisors face to face and we hope the timely reopening of the council’s Customer Service Centre will ensure that these customers get the support that they need.”

The centre is currently open Monday to Friday between 9am and 2pm, except Wednesdays when it is open from 10am to 2pm.

To ensure compliance with Government guidelines, there will be fewer enquiry desks and payment kiosks than would normally be available and customers will not be able to use public computers and public telephones.

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People are being asked to queue outside the building to ensure fewer people are inside the centre at any one time.

Residents can call customer services on 01246 345345, use the online advice tool on Chesterfield Borough Council’s website or email [email protected]

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