Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. The majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Derbyshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Chatsworth Road Medical Centre - Chesterfield
There were 250 survey forms sent out to patients at Chatsworth Road Medical Centre in Chesterfield, and the response rate was 43%. 67% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
10. South Street Surgery - Ilkeston
There were 310 survey forms sent out to patients at South Street Surgery in Ilkeston, and the response rate was 35%. 67% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
11. The Friendly Family Surgery - Bolsover
There were 373 survey forms sent out to patients at The Friendly Family Surgery in Bolsover, and the response rate was 38%. 67% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
12. Park Lane Surgery - Derby
There were 258 survey forms sent out to patients at Park Lane Surgery in Derby, and the response rate was 50%. 66% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps