Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. The majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Derbyshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Eden Surgery - Ilkeston
There were 293 survey forms sent out to patients at Eden Surgery in Ilkeston, and the response rate was 41%. 68% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
6. Baslow Health Centre - Baslow
There were 246 survey forms sent out to patients at Baslow Health Centre in Baslow, and the response rate was 47%. 68% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
7. Lambgates Health Centre - Hadfield
There were 351 survey forms sent out to patients at Lambgates Health Centre in Hadfield, and the response rate was 34%. 67% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
8. Stewart Medical Centre - Buxton
There were 333 survey forms sent out to patients at Stewart Medical Centre in Buxton, and the response rate was 38%. 67% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps