Chesterfield GP call centre rated 'outstanding' by CQC

A Chesterfield GP call centre providing 111 advice for 4,899,200 patients has been rated ‘outstanding’.

Tuesday, 28th January 2020, 5:00 pm
Updated Monday, 3rd February 2020, 12:47 pm
Ashgate Manor has been rated outstanding by the CQC.

Ashgate Manor, on Ashgate Road, Chesterfield, was visited by the Care Quality Commission (CQC) health watchdog which found it was ‘outstanding’ overall and in several key areas.

Inspectors found that staff ‘treated people with compassion, kindness, dignity and respect’ and the service had ‘good systems to manage risk so that safety incidents were less likely to happen’.

The service was given an ‘outstanding’ rating in the ‘well-led’ and ‘responsive’ sections of the report, and labelled ‘good’ for being ‘safe’, effective’ and ‘caring’.

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Ashgate Manor, part of the DHU 111 (East Midlands) community interest company, is one of three call centres in the East Midlands providing NHS111 services for Derbyshire, Leicestershire and Rutland, Leicester city, Lincolnshire, Northamptonshire, Nottinghamshire and Milton Keynes.

People can call 24 hours a day, 365 days a year, and the service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses, paramedics, pharmacists and dental nurses.

At the time of inspection, the service employed 420 health advisors and 105 clinical advisors across the three sites.

DHU Health Care provides a wide range of health care services across the East Midlands, including out-of-hours GP services, evening and night time nursing services, district nursing services and GP practices.

Read the full CQC report here.