McDonald's apologises to Chesterfield woman after app double payment problem

McDonald’s has apologised to a Chesterfield mum after she experienced payment problems using the restaurant chain’s contact-free app.

Wednesday, 25th August 2021, 12:51 pm

The 30-year-old woman, who asked not to be named, says on two occasions she has been charged twice for meals.

She said this has happened at restaurants at the Alma Leisure Park in Chesterfield and Derby Road, Clay Cross.

The mum-of-two said: “You order on the app, make payment, go to collect and it says ‘error’ so you have to pay at the pay window.

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McDonald's has apologised to a Chesterfield woman after she experienced problems with the My McDonald's app.

"They assure you payment has not been taken.

"Then you leave McDonald's and you get an email with your receipt, from the app, and therefore pay twice!

"It took me over three weeks and having to send so many proofs to get my £6 back.”

A McDonald’s spokesperson said: “We are sorry to hear of this customer’s experience.

"A refund has been issued and our customer services team is in contact with the customer to investigate the matter further."

The My McDonald’s app allows people to order and pay for their BigMac meal, chicken nuggets or McFlurry contact-free.

People can use the app to order and pay with options to pick-up via drive-thru, or park up and wait for it to be brought to you in a click and serve bay.

The My McDonald's app is free to download and allows people to browse the menu available at their closest restaurant.

KFC and McDonald’s big rival Burger King have a similar ordering process on their own apps.

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