Tesco’s important message to customers after Derbyshire man leaves store feeling ‘unclean and unsafe’

Tesco has urged customers to keep two metres from each other after a man said he left one of its Derbyshire stores feeling ‘unclean and unsafe’.

Wednesday, 8th April 2020, 1:58 pm

Andrew Cooper visited the Tesco superstore in Clowne last Thursday to do some shopping for his elderly parents amid the coronavirus crisis.

Mr Cooper said: “The social distancing guidelines from the UK Government were not being followed by customers or staff.

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Tesco has apologised for the customer's experience.

“My understanding from Tesco’s current television advertisement is that there should be hand sanitiser available on entering the store and a means for customers to disinfect their trolley.

“Nether of these were available – nor was there any sign of any staff members cleaning trolleys.

“To add insult to injury I was only allowed to buy one bottle of milk.

“These rationing measures are forcing people to make more visits to the store than they normally would, which is again increasing the risk of passing on Covid-19.”

Mr Cooper – who has complained to Tesco – added: “Having returned from the shambolic store I felt both unclean and unsafe.”

A Tesco spokesperson said: “We’re sorry this customer was disappointed during their visit to their local store.

“We’ve spoken to the store manager who has confirmed that all trolleys are being disinfected and hand sanitiser is available in the store.

“She will be working to ensure that these measures continue so we can protect customers and colleagues.

“We’re asking customers to help by following some simple requests when they shop with us, including following the Government guidelines of maintaining a social distance of 2m from fellow customers.”

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