Chesterfield family's new 'luxury' dream home turns into nightmare

A family says their move into a new dream home near Chesterfield has turned into a ‘nightmare’ after a series of problems with the property.

Tuesday, 18th February 2020, 5:00 pm
Updated Tuesday, 18th February 2020, 5:00 pm

The Rowbotham family moved into the newbuild in Grassmoor in May 2017 after paying £230,000 for the Harron Homes property.

Mum Amy says there has been a catalogue of problems in their home at the Regents Green development, including a ‘missing’ radiator, plumbing issues in the bathroom and problems with the seal on the back door which has left the family ‘shivering in coats’ in their kitchen.

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Amy Rowbotham with children Ralph, three, and Eric, one.

Harron Homes says it has fixed any issues raised within the two-year warranty period.

Amy, who lives with husband Andrew, her mother and children, Ralph, three, and Eric, one, said: “It is disgusting how they have treated us and if we could have pulled out of it we would have done.

“We presented Harron Homes with a huge list of snags but none of them have been sorted out. We have instead been told the account is closed and the warranty has expired.

“It is totally unacceptable in a so-called luxury home for us to be sat having tea, shivering because it is so cold.”

Amy Rowbotham's family is so cold in the dining room they have to wear coats.

Amy claims the heating system was ‘wired up wrongly’ so it was on during the summer.

And she claims other issues in the four-bedroomed house included a ‘missing’ radiator in the kitchen, a waste pipe which ‘backs up’ in the bathroom and incorrect tiling.

“They call it a ‘snag list’ and ours was huge,” Amy added. “It has been so disappointing when we were looking forward to living here.”

Amy Rowbotham is having problems with her new Harron Home at Grassmoor.

A Harron Homes North Midlands spokesperson said: “We take customer service very seriously at Harron Homes and we do all we can to rectify such issues during the two-year warranty period that is provided on all our homes.

“Our customer service team has been liaising with the family directly on this matter, and has rectified everything raised within the two-year warranty period.

“We will be contacting the family about their concerns.”