Chesterfield Citizens Advice helps hundreds of people during coronavirus outbreak
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Data from Citizens Advice Chesterfield shows it has supported 942 people with 3,078 issues between March 9 and April 30.
The issues mainly related to Universal Credit, benefits and tax credits, debt and money issues, and employment.
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People needing the charity’s help to access emergency food, cash or other vital essentials has been five times higher than the same time last year.
A spokesperson for Citizens Advice Chesterfield said: “In many cases, the pandemic is having a devastating effect on households.
“It’s vital that people understand the protections available to them – and, for many, the chance to talk through their concerns and worries.”
The way the charity delivers advice changed almost overnight in March amid the coronavirus outbreak.
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Hide AdIt closed its drop-in office on Broad Pavement and suspended all face-to-face appointments.
However, staff and volunteers have been working hard from home to continue giving residents free, confidential, impartial and independent advice and information on a range of subjects.
Nationally, between March 16 and May 6, Citizens Advice’s website amassed a total of 13 million page views – an increase of 29 per cent on last year.
Gillian Guy, chief executive of Citizens Advice, said: “We’re living in an extraordinary time and it’s important people know they’re not alone.
“We’re here to help in this time of national crisis.”
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Hide AdCitizens Advice Chesterfield’s support line – 0300 4568437 – is open between 10am and 2pm Monday to Friday.