Matlock's NatWest to close

Matlock's NatWest is to close later this year, it has been announced this afternoon.

Thursday, 23rd March 2017, 3:13 pm
Updated Friday, 24th March 2017, 11:07 am
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The Dale Road branch will shut on October 11.

A NatWest spokesman said it was a 'difficult decision' and added: "The way people choose to bank with us has changed radically over the last few years.

"Between 2010 and 2015, mobile and online transactions have increased by over 400 per cent and mobile transactions alone have increased by 1,350 per cent.

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"Since 2011 we have seen the number of transactions in the Matlock branch decline by 60 per cent.

"These customers are actively choosing to bank in different ways, with 58.9 per cent of customers choosing to use our digital banking options.

"We are communicating with our customers affected by the closure and proactively contacting vulnerable and regular branch customers.

"We have listened closely to feedback from local communities and have extended the time between announcing our decision and the branch closure to six months.

"This has been done in order to ensure our customers have time to consider the right banking options for them.

"We are committed to ensuring our customers and communities are able to continue accessing quality banking services.

"As part of this, we have created a new role - our community banker - who will serve the local area and provide customers with personal assistance and support accessing the right banking options for their needs, as well as help with achieving their financial plans and goals.

"We know that not all of our customers are comfortable and familiar with using online or mobile banking so we have created a new specialist taskforce of NatWest TechXperts who will be dedicated to supporting our customers with training and support with digital skills."

According to NatWest, there are seven Post Offices within three miles of the branch and 15 free-to-use ATMs within one mile of the branch.

The Bakewell branch is 8.1 miles away.