Meadowhall shoppers prepare for ‘UK-first’ service in big change coming to shopping centre

Meadowhall is launching what it says is a UK-first service, enabling shoppers to try on their online purchases upon collection.

By Robert Cumber
Friday, 7th May 2021, 10:52 am

People can pick up their orders at the Sheffield shopping centre’s new Customer Service and Collection department, where they will be able to try on the clothes they have bought in the changing rooms.

They can then choose to send any unwanted items back instantly with free returns label printing and packaging.

Meadowhall refurbishment

Meadowhall has teamed up with Collect+ to offer the service, and daily deliveries will be made by online retailers including Amazon, Asos and Pretty Little Thing.

Meadowhall gift cards will also be on sale at the new department, where there are plans to open a personal styling experience later this year.

The unit on the centre’s upper level, next to the entrance to the Oasis Dining Quarter, will also be the new home of Meadowhall’s customer services team.

Meadowhall's new Customer Service and Collection department, where shoppers will be able to pick up clothes ordered online and try them on before deciding whether to keep them

Darren Pearce, centre director at Meadowhall, said: “It’s all about bringing the benefits of offline shopping to online purchases. We know that our visitors come here for a day out experience and, for fashion shoppers, a big part of the enjoyment is having the opportunity to find and try on new outfits with friends and family. For me, that’s a key element of this new service, alongside the convenience and ease it brings to collecting and returning online purchases.”

Meadowhall’s Customer Service and Collection department will be available during the centre’s standard opening times, which are 10am-9pm Monday-Friday, 9am-8pm Saturday and 11am-5pm Sunday.

There are two changing rooms where shoppers can try on their online purchases