Royal Mail and DPD are warning about a fake Christmas delivery scam - what to look out for
Royal Mail and DPD have issued a warning to customers about a fake delivery scam that attempts to trick recipients into handing over their bank details.
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Hide AdThe fraudulent message appears to be from the Royal Mail or DPD delivery service and urges people to reschedule a delivery of their Christmas parcels.
Reschedule delivery
The fake message states that a parcel was attempted to be delivered, but no one was home, or there was no safe place to leave it. Recipients are then asked to follow a link where they must prove their identity and enter their bank details to reschedule the delivery.
Unwitting victims have then received a phone call from scammers pretending to be from Natwest, asking them for a cash transfer.
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Hide AdThis follows a similar Royal Mail scam which was circulating in November, which involved fake texts or emails claiming customers needed to pay a fee of £1.99 to have an item redelivered. Again, recipients were then asked to enter their bank details online.
Warnings from Royal Mail and DPD
Royal Mail has issued a statement asking people who receive a suspicious email, or discover a fake Royal Mail branded website, to contact them.
Those who have been the victim of a payment scam can get a crime reference number by reporting it to their local police station.
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Hide AdDPD has also issued a warning to customers, urging recipients to check the message has come from a valid email address before taking any action.
The delivery company only emails from one of three email addresses. These include:
- dpd.co.uk
- dpdlocal.co.uk
- dpdgroup.co.uk
If the email has not come from one of these three addresses, it is likely to be a phishing scam and should be reported to [email protected].
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Hide AdIn a statement, DPD said, “We have recently been made aware of a payment fraud scam requesting payment for the delivery of a parcel.
“Although this appears to be from DPD, the sender is a telenet email address - and not one of the three approved DPD addresses.
“Always check the ‘From’ section in an email and if it isn’t a valid DPD address, report it by contacting [email protected].”
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Hide AdWarning signs to look for
Action Fraud recommends being wary of fraudulent emails and messages that:
are unsolicited and supposedly come from a reputable organisation, such as a bank or credit card companyencourage you urgently to visit a website or call a number to verify or update your detailsrequest your personal information such as username, password or bank account
If you do receive a suspicious message you should not reply to it, and be cautious about clicking on any links that may be embedded, or calling a number that may be provided.
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Hide AdIf you have responded to a message that you suspect to be a scam and gave your bank account details, you should contact your bank immediately.
To report a scam, call Action Fraud on 0300 123 2040, or report it online.