Tourist information centre wins bronze award

editorial image

CHESTERFIELD’s Visitor Information Centre (VIC) has won a Bronze Award in the ‘Visitor Information Provider of the Year’ category at the prestigious VisitEngland Awards for Excellence 2012 Ceremony.

The Bronze Award is a great achievement and recognises Excellence in Tourism in England. Staff from the VIC were presented with their Bronze Award at a glittering Awards Ceremony which was held on 22 May 2012 at Athena, an art deco gem located in the heart of Leicester’s cultural quarter.

Councillor Ken Huckle, Assistant Executive Member for Leisure, Culture and Tourism at Chesterfield Borough Council said: “We were thrilled to achieve a bronze award for Chesterfield’s Visitor Information Centre. The Centre had extensive refurbishment work done just a few months ago and staff have worked very hard through the changes so it’s a great testament to them in achieving this award.”

The assessors of the award said that the staff “gave an efficient and knowledgeable service with a caring attitude and demonstrated very good local knowledge”. The VIC also celebrated the fact that it had come first place in the VisitEngland mystery shopper exercise (the assessments for the awards are carried out by an independent body on behalf of VisitEngland). The Centre scored 98.44%, the top score out of 275 Information Centres in England. The quality of the overall visit was rated as excellent.

Commenting on the Award James Berresford, VisitEngland’s Chief Executive said “In a year when we received a record of 392 high quality applications winning a Bronze Award is a considerable achievement. Chesterfield VIC is now ranked in the top three businesses in their category for Excellence achieving one of the highest accolades which VisitEngland can bestow. I warmly congratulate them.”