Customers are still waiting for hundreds of pounds of their money back – months after the fitness centre at Chesterfield Hotel closed.
A special investigation by the Derbyshire Times has revealed a spate of cases where members of the hotel’s former Peak Leisure Club have been left considerably out of pocket.
One customer, Lynn Turner, paid £90 upfront in February for three months’ membership of the facility.
However, Lynn only had about three weeks’ use of the centre before it closed.
The facility is still shut with no sign of it reopening – and Lynn, of Brampton, has not had her cash back as promised.
Lynn, who has complained to the Malkin Street hotel several times, said: “I’m very disappointed.
“I’ve paid for a service which hasn’t been fulfilled by the hotel so I deserve my money back.”
Chesterfield MP Toby Perkins revealed he had been contacted by several constituents who were experiencing a similar problem.
He said: “We’re talking about hundreds of pounds of people’s hard-earned money which should be back in their pockets but isn’t – and that’s not acceptable.
“It’s a worrying situation.”
In a letter sent to members in April, Dean Sims, general manager of Chesterfield Hotel, implied the leisure centre was in a poor state and that it was not financially viable to keep it open.
He explained: “The money needed to bring the Peak Leisure Club back to a suitable standard far outweighs the potential revenue that can be earned over several years to come.”
The windows of the Peak Leisure Club have now been sprayed white from the inside.
The letter thanked members for their “loyal custom during some difficult times” and stated those who paid for February, March and April membership – like Mrs Turner – would receive a full refund.
But five months later, that has not happened.
London-based company Accelerator Concepts Ltd, which took over the running of Chesterfield Hotel last October, declined to comment.
Three-star Chesterfield Hotel opened in October 1877 and has been a well-known name and employer in the town ever since.