Derbyshire Constabulary has launched a new commitment to the public which outlines the level of service it provides.
The force’s Chief Constable Mick Creedon said: “This commitment is about giving a good and consistent response to the people we serve.
“It lays out our purpose, what we do for communities, how Safer Neighbourhood Teams will tackle local priorities and gives promises about the level of service people should receive.
“The commitment follows on from work started as part of the Policing Pledge and builds on the aim to improve customer service and satisfaction. In essence it is about keeping the public at the heart of what we do.”
All officers and police staff have been shown a video outlining the standards expected of them, how they should deliver a high-quality service to everyone in Derbyshire and how this integrates within the day-to-day work of the police service.
The policing purpose is to: Prevent and reduce crime; attack criminality; protect vulnerable people; provide reassurance and deliver value for money
The force’s commitment to the public is to: Treat everyone according to their needs and do everything possible to protect the most vulnerable; be active, visible and approachable in all communities; be polite at all times, and deal with you in a professional and friendly manner; tackle crime and anti-social behaviour; work with you to achieve common-sense solutions that you are happy with; aim to get it right first time, every time; aim to answer 999 calls within 10 seconds and non emergency calls within 40 seconds; ensure the person you contact will always give you their name and will be courteous and attentive; do everything possible to understand your enquiry and explain our response; provide you with an estimated time of arrival, where we need to attend; explain what will happen next, agreeing how you will be kept informed and provide regular updates.
For local Safer Neighbourhood priorities, Derbyshire police aims to agree local priorities that impact on your community on a quarterly basis, work with the public and local organisations to tackle these agreed priorities and provide monthly updates on progress.
Chief Con Creedon added: “It is vitally important that our officers and staff give the people they serve the response they deserve.
“I want residents and visitors to know all about our purpose and commitment. They can find more details on our website www.derbyshire.police.uk
“On the website there is also an opportunity to give us your views about our plans.”