Chesterfield wedding business accused of ‘creating hell’ for couples after becoming insolvent
A Chesterfield wedding business that described itself as ‘the UK’s largest wedding multi-vendor providing venue dressing, photography and cakes all in one place’ has ceased trading.
Issuing a statement on its website, Frilys Boutique advised it would no longer be trading after filing for insolvency on September 24.
The firm, based on Calow Brook Drive in Hasland, said the decision is “strictly financial” as it extended its “sincerest apologies” to customers – many of whom have already paid balances towards their big day.
The firm's Facebook account has also been closed down.
The statement on the Frilys Boutique website reads: “It is with our greatest sympathies and sincerest apologies that we must announce Frily's Boutique has had to enter insolvency.
"This insolvency was filed as of the 24th September 2021 with immediate effect. This is a legal process that can take up to 5 weeks to appear on companies house.
“The reasoning for which is strictly financial and has no bearing on the Frily's team.
“Due to this insolvency we are not able to fulfil events and have ceased trading.
“We appreciate that you may have paid your balances, however we can only apologise and advise you to visit the government website for further information on what to do next.
“This is an incredibly difficult time for the customers and the Frily's Team and we apologise extensively."
It appears many customers have been left in the lurch by the announcement, with claims the firm is no longer contactable.
Writing on Trustpilot, one disgruntled customer said: “Disgusting, people like us luckily just paid deposits and we can afford to recover. You gave no warning and must have known about this for months. Congratulations on creating hell for so many people. I hope you don't intend to create a new company!”
Another added: “Do not use. Company has gone bankrupt and only notified us the day before my brother’s wedding. We have all been scrambling around to find cake, photographer, venue decorations, etc. with less than a day to go.”
A third claimed: “They are in liquidation and thousands of customers left without services even though fully paid!! No correspondence from the company at all.”