Video tells patients more about health services

A special video where patients and the public can find out more about the people running the county’s 111 service and GP out of hours services has been released by Derbyshire Health United (DHU).

The video was filmed by ITN Productions as part of a documentary highlighting innovation in the NHS and was first shown at an NHS conference.

Presented by ITV presenter Natasha Kaplinsky, the video highlights how DHU, a social enterprise and not for profit company, is an industry leader in best practice which is helping to transform and integrate urgent care in the county.

People watching the video can also see how Rightcare, a scheme designed by DHU to provide seamless patient care out of hours, is benefiting patients in the county as Adam Reynolds, a Derbyshire resident, tells how Rightcare helped his grandmother cope in the latter stages of her life.

Formed in 2007 as a result of a merger between two Derbyshire based companies set up by local GPs, DHU now provides a fully integrated out of hours service and 111 service for 1.1 million patients in Derbyshire. The 111 health line, which was launched in the High Peak last year, provides help for patients needing medical advice when it’s less urgent than 999.

Each member of staff on the 111 line has been trained to direct patients to services that can help them best, whether that’s an out-of-hours doctor, a walk-in centre, community nurse or emergency dentist.

Lindsey Wallis, Chief Executive of Derbyshire Health United, said: “The out of hours and 111 services are pivotal to health care in Derbyshire providing essential medical cover, so we hope that as many people as possible will watch the video which highlights our people’s commitment to the highest standards of care.”

The video can be seen at More information is available at