A Chesterfield couple is among a group taking legal action after they claim their luxury five-star holidays to Cape Verde were ruined by gastric illness.
Irwin Mitchell solicitors have been instructed to take legal action against tour operator TUI UK Limited after the holidays in September and October allegedly left the holidaymakers suffering from diarrhoea, vomiting and stomach cramps.
Jeanette Phillips, 24, of Chesterfield, and her partner Christopher Stones, 25, stayed at the Riu Karamboa hotel at the Cape Verde islands, off Western Africa, for ten days. Both became unwell, according to Irwin Mitchell, and Jeanette was forced to spend most of her holiday in her room.
She said: “We booked the holiday to celebrate four years of being together. It was the first time we had been on holiday together abroad and the first time my boyfriend had been abroad. What was supposed to be a relaxed holiday ended up being a nightmare. During the holiday we became really ill and my illness is still affecting me now. All I wanted to do was to get home.
“By the end of the holiday we both felt physically and mentally exhausted. After finding out from my GP that I had Shigella, I want answers as to how I could have contracted this. I would not want anyone to have to go through the same ordeal that we went through.”
Her symptoms allegedly persisted when she returned and Irwin Mitchell says Jeanette has been advised by her GP that she has been suffering from Shigella, which is a serious bacterial infection mainly spread when foods come into contact with human or animal faeces.
Legal expert Jennifer Shipley, of Irwin Mitchell, said: “We have heard reports from our clients of the standards they experienced at the Riu Karamboa and we have a number of serious concerns. We have seen the impact illnesses of this nature can have. Gastric symptoms are not just horrible at the time but they can cause long-term health issues.”
Irwin Mitchell says one of the group was hospitalised with Salmonella and Shigella and guests complained about hygiene. The solicitors are urging anyone who claims to have suffered problems at the resort to contact them. TUI UK failed to comment.