Scores of outraged customers are still waiting for hundreds of pounds of their money back from Chesterfield Hotel.
Members of the hotel’s leisure centre were promised a full refund after it closed in April – but eight months later, and with Christmas just weeks away, they remain considerably out of pocket.
Since revealing what disgruntled customers have branded a “disgusting” matter in September, the Derbyshire Times has been contacted by a number of customers who altogether are owed more than £1,000.
David Ritchie and his wife are desperate for their £600 back.
Mr Ritchie, of North Wingfield, said: “The situation is appalling and disgusting.
“I have not given up trying to get our money back and never will.”
Lynda Langley, of Chesterfield, who is owed £200, added: “It’s beyond a joke and completely unacceptable.
“I’m starting to wonder if it will ever be resolved.”
Both Mr Ritchie and Mrs Langley have contacted the hotel on numerous occasions in a bid to get their refund – but have been unsuccessful.
Three-star Chesterfield Hotel, on Malkin Street, opened in 1877 and has been a well-known name and employer in the town ever since.
It is the venue for many occasions, including weddings, business meetings and Christmas parties.
London-based company Accelerator Concepts Ltd, which owns the hotel, has again refused to comment on the refunds for its customers – despite constant questioning from the Derbyshire Times.
Chesterfield MP Toby Perkins, who himself has attempted to get answers from the owners, voiced his concern about the situation.
He said: “It is deeply worrying that despite the enquiries the Derbyshire Times and I have made, there are still customers and staff who are getting a rough deal from Chesterfield Hotel.
“The lack of engagement in the issue by owners will only increase concerns about the way the hotel, which is a Chesterfield institution, is being run by people who have little knowledge of the history of our town or the huge legacy they have been entrusted with.”