£3k payout after Chesterfield family’s holiday hell

NEWS: News.
NEWS: News.

A family who suffered severe vomiting and diarrhoea on holiday in Lanzarote has been awarded £3,200 in compensation.

Sue Hilton, from Chesterfield, had travelled to the Flamingo Beach Resort with her mother and two children in February this year to enjoy a relaxing family holiday.

But solicitors Farnworth Rose, acting on Ms Hilton’s behalf, confirmed conditions concerning the food at the hotel during her visit were not hygienic. They confirmed Ms Hilton had complained food was served lukewarm and under-cooked.

Sue revealed to her solicitors that flies were allegedly seen around food and claimed cockroaches were seen near eating areas with birds flying round indoor restaurant areas.

Four days into the holiday, Miss Hilton said her daughter, who was 12-years-old at the time, suffered with severe stomach cramps, vomiting and diarrhoea and Ms Hilton added that she experienced similar symptoms.

She said: “We were really looking forward to a relaxing holiday but that was ruined by the conditions. The food was truly terrible and was never served at the right temperatures.” Ms Hilton complained to the hotel and contacted her tour operator First Choice as well as Your Holiday Claims, a division of Farnworth Rose solicitors.

Your Holiday Claims spokesman Anne Thomson said: ‘We’re delighted to have helped Miss Hilton and her family obtain compensation.

“When food and hygiene standards within hotels are poor, there is a risk of holidaymakers contracting serious illness. It’s vital all hotels ensure high food hygiene standards are maintained to prevent such outbreaks of illness.”

First Choice agreed to pay compensation. The company said its does not comment on settlements.