Rise in complaints to firm

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A WATER firm has blamed harsh winter weather for a surge in complaints.

Severn Trent, which supplies water and sewer services in the East Midlands, saw a 15.7 per cent surge in grievances in the last year, according to a report from the Consumer Council for Water.

Martin Kane, director of public relations at Severn Trent, said: “Last year’s extremely cold winter played a role in the rise in complaints.”

He said the firm received a number of grievances about leaks, low pressure and burst water mains during the cold snap.

Mr Kane said: “Any time a customer contacts us because something has gone wrong, it’s disappointing.

“We’re taking steps to better prepare our people, our equipment and our systems for what could be another very cold winter.”

For more information about the Consumer Council for Water, log on to www.ccwater.org.uk.