Less complaints in adult care

Caring for the elderly
Caring for the elderly
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More people are complimenting Derbyshire County Council’s adult care service and less are complaining, according to annual figures.

The service’s latest report details complaints and compliments received between 1st April last year and 31st March 2014.

During the year a total of 491 compliments came in to adult care from clients, carers, relatives or friends, compared to 419 compliments the year before.

People complimented all areas of the service, from how they were looked after in residential care homes and at day centres to the support received in their own homes.

The total of complaints and representations fell from 416 to 395 in that period.

Issues people complained about included whether people were eligible for care to the quality of work and delays in providing a service.

Of the total number of complaints, 101 were not upheld and 63 were upheld, with 58 being partially upheld.