Derbyshire’s GP Out-of-Hours service has scored top marks in an inspection by the Care Quality Commission (CQC).
Provided by Derbyshire Health United (DHU), the service delivers out-of-hours care for more than a million patients and was assessed in February by a team that included two CQC inspectors, a GP, a GP practice manager, an advanced nurse practitioner and an expert-by-experience.
The inspectors observed patients being treated with respect and kindness whilst their dignity and confidentiality was maintained. The report highlights that patients experienced care that was delivered by dedicated and caring staff. The CQC spoke with both patients and carers who said that staff displayed a kind and caring attitude.