Estates report IT breakdown

NDET 31-7-12 MC 9 Jayne Chester and Neil Cotterill, Senior Production Operatives, at MTM Products Ltd, whose business is suffering due to IT connectivity problems.
NDET 31-7-12 MC 9 Jayne Chester and Neil Cotterill, Senior Production Operatives, at MTM Products Ltd, whose business is suffering due to IT connectivity problems.
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BAFFLED businesses across two Chesterfield trading estates have reported a communication breakdown with unstable and slow internet and email connections after claiming British Telecom has struggled to resolve their on-going computer problems.

Parts of the Dunston and Chesterfield trading estates, around Sheepbridge and Whittington Moor, have become an alleged black hole of forsaken and delayed messages between businesses and customers as companies claim problems are costing them money, customer confidence creating hold-ups, forcing staff on to phones and creating internet banking wage delays.

Neil Cotterill, of MTM Products Ltd, on Dunston Trading Estate, said: “We’ve got a really unstable service without constant connectivity and the system can be really slow. We also run a Virtual Private Network between our two sites on the estate to track paperwork and help keep customers informed but without connectivity that link drops.”

MTM Products, which is a labelling and signage company, started with an Asymmetric Digital Subscriber Line but alleged problems began after an up-grade in November and despite complaints, visits from engineers and up-grade promises it claims the situation has not improved. MTM wants a fibre system which exists elsewhere in Chesterfield and Dronfield. Firms who have reported problems include R&E Kirwin, Chatsworth Garage Doors, TBF Industrial Supplies, Techman Engineering and others. BT said it is investigating and the problem may lie with a third party, non-BT electrical interference which is blocking broadband signals.