Blind customer and dog barred

Tyler Henderson, aged 24, wife Tatum, aged 20, and guide dog Riley, who were banned from entering the Thai Pavilion restaurant in Chesterfield because of a no dogs policy.
Tyler Henderson, aged 24, wife Tatum, aged 20, and guide dog Riley, who were banned from entering the Thai Pavilion restaurant in Chesterfield because of a no dogs policy.
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A partially-sighted man has complained after he was refused entry from a Chesterfield restaurant because he was with his guide dog.

Tyler Henderson, 24, of Silver Well Drive, Staveley, visited the Thai Pavilion on Thursday, August 15, but he was turned away by a female member of staff over concerns about his harnessed guide dog Riley.

Mr Henderson said: “Myself, my wife Tatum and Riley went to the Thai Pavilion where we have been previously without problems but this time we were told at the door that they would not allow the dog in and we would have to leave.

“I was incensed. I explained Riley is a working dog and he is legally allowed in restaurants and they could not stop us but they still refused to let us in. It is 100 per cent illegal to refuse a guide dog that is working from restaurants and cafes unless it is off its harness.”

Mr Henderson was born with Laber’s congenital amaurosis, which involves a degenerative angling of the retinas, and he has been left partially-sighted and is registered blind.

He has complained to the Guide Dog charity which is investigating the incident.

Mr Henderson added: “I’ve had two guide dogs and I’ve been all over the country and this is the first time something like this has happened to me.”

The Thai Pavilion restaurant, on Glumangate, Chesterfield, apologised for what happened and said Mr Henderson and Riley would be very welcome back.

Restaurant manager Csaroen Srilapan added: “We’re sorry for the misunderstanding. The lady who dealt with this is new and didn’t know the policy.”